Honoring our emergency care heroes
As we close out another meaningful year, MASA Assist is proud to honor the individuals who stand at the heart of emergency care across the Caribbean. Our emergency medical service (EMS) teams — paramedics, responders, first responders, dispatchers, pilots, and transport crews — continue to answer every call with unwavering courage and compassion. Their dedication ensures that families throughout our islands receive help, hope, and life-saving support when they need it most.
This year, MASA Assist is also humbled to celebrate a major milestone:
Over 30 years of serving the Caribbean
Since establishing MASA Assist in the Caribbean in 1994, MASA has remained committed to providing reliable medical transport protection and supporting the emergency networks that safeguard our island communities every day. Three decades later, that mission remains as strong as ever.
2025: A year of impact, community, and connection
Throughout the year, our teams, members, and partners came together to support health, safety, and community engagement across the region. Some highlights include:
Community events & local partnerships
- Antigua – Malcolm Nicholas Cup Victory
Coordinated by Business Development Manager Cavell Robertson, MASA Assist proudly sponsored the Coolidge Fire Station team for the second year in a row, who once again emerged victorious, winning the Malcolm Nicholas Cup for the second consecutive year. - Anguilla – Caribbean Wellness Day Health Fair
Led by Maricia Hawes, Regional Sales Manager, MASA Assist hosted an engaging booth and raffle, connecting with community members on wellness and emergency preparedness. - Anguilla – Customer Appreciation Day
A special appreciation event organized by Maricia Hawes, featuring raffles and photos with winning members. - Bahamas – Police Staff Association Back to School Giveaway & Funday
Owen Burrows, Sales Manager, and the Bahamas team distributed fully stocked backpacks to students, supporting families ahead of the new school year. - Grenada – Village Cricket Competition Finals
The Cricket Lovers Association hosted its first community cricket tournament in Carriacou. Under Sales Manager George Gordon, MASA Assist sponsored prizes for the winning team, Brunswick United. Agent Asheiba Joseph was also able to set up a MASA tent to educate attendees about membership benefits. - St. Kitts – Health Fair Participation
Again representing the region, Maricia Hawes connected with residents to discuss the importance of medical transport protection. - Water Distribution Drives
MASA Assist supported community hydration initiatives throughout the Caribbean, reinforcing our commitment to wellness and disaster preparedness.
MASA Assist top articles for 2025
This year, our members turned most often to these educational resources in our Learning Center:
- MASA Assist: Destinations for off-island care
- Supporting recovery after a medical emergency
- Understanding the costs MASA Assist covers
- When to use your MASA Assist membership benefit
- How to respond effectively during an emergency
A message of gratitude
To our EMS heroes: your service keeps our communities strong. Your commitment to showing up day, night, by ground, or by air ensures that help is never far away.
To our MASA Assist members: thank you for trusting us. Your membership not only protects you from unexpected medical transport costs, but also strengthens the emergency networks that support Caribbean families every day.
As we look ahead to 2026, we celebrate the unity, resilience, and shared purpose that define our islands. From our MASA Assist family to yours: thank you for another year of partnership, protection, and progress.